Terms Of Service
OVERVIEW
This website is operated by Effi Home (ABN 68 683 898 580) (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Effi Home. Effi Home offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.
If you do not agree to these Terms, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
You may not use our products or services for any unlawful or unauthorised purpose or violate any applicable laws.
You must not transmit viruses, malware, or destructive code.
We reserve the right to terminate access to our Service if these Terms are violated.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
Credit card information is always encrypted during transfer over networks. Other content may be transferred unencrypted across networks where necessary for technical operation.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission from us.
PRODUCT INFORMATION AND USE
We aim to ensure all product descriptions and information are accurate; however, information on this website is provided for general guidance only.
Our products are designed to be used in accordance with provided instructions and on suitable surfaces or environments where applicable. Product performance may vary depending on installation, surface condition, environmental factors, maintenance and normal wear over time.
Failure to follow installation or usage instructions may affect product performance.
PRODUCT AVAILABILITY
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
If an item becomes unavailable after purchase, we will contact you to arrange a replacement, backorder, or refund where appropriate.
PRICES AND PROMOTIONS
Prices for products may change without notice.
Promotional pricing applies only during the advertised promotional period and cannot be applied retrospectively once a promotion has ended, subject to applicable consumer law.
ORDERS AND BILLING INFORMATION
We reserve the right to refuse or cancel any order at our discretion, including suspected fraud, unauthorised resale, or incorrect pricing, except where prohibited by applicable consumer law.
You agree to provide current, complete and accurate purchase and account information for all transactions.
SHIPPING AND DELIVERY
Delivery timeframes are estimates only and may vary due to carrier operations or external factors beyond our control.
Once dispatched, delivery is handled by third-party carriers. While we assist customers in resolving delivery issues, outcomes may depend on the carrier’s investigation and applicable consumer laws.
Risk in goods passes to the customer when the goods are delivered to and received at the nominated delivery address, subject to your rights under the Australian Consumer Law.
FORCE MAJEURE
We are not liable for delay or failure to perform obligations where such delay or failure results from events beyond our reasonable control, including but not limited to carrier disruptions, customs delays, supplier interruptions, natural disasters, pandemics, strikes, or failures of telecommunications or network services, subject to rights under applicable consumer law.
RETURNS AND REFUNDS
Returns and refunds are governed by our Refunds & Returns Policy available on our website.
Nothing in these Terms limits or replaces your rights under the Australian Consumer Law.
THIRD-PARTY TOOLS AND LINKS
We may provide access to third-party tools or links which we do not control. Use of these tools is entirely at your own risk and subject to the third party’s terms and policies.
We are not responsible for third-party websites or services.
USER COMMENTS AND SUBMISSIONS
If you send us comments, feedback or suggestions, you agree that we may use them without restriction or compensation.
You must not submit unlawful, abusive or misleading content.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy:
https://effihome.com.au/pages/privacy-policy
ERRORS AND OMISSIONS
Occasionally there may be errors relating to product descriptions, pricing or availability. We reserve the right to correct errors or cancel orders where necessary.
PROHIBITED USES
You may not use this site for unlawful purposes, to infringe intellectual property rights, distribute malware, harass others, or interfere with the security or operation of the website.
All intellectual property, content, branding, images and materials displayed on this website are owned by or licensed to Effi Home and may not be used without permission.
DISCLAIMER OF WARRANTIES
We do not guarantee that the Service will be uninterrupted, timely or error-free.
To the maximum extent permitted by law, the Service is provided on an “as available” basis.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded by law.
LIMITATION OF LIABILITY
To the extent permitted by law, Effi Home will not be liable for indirect, incidental or consequential damages arising from use of the Service or products.
Where liability cannot be excluded under the Australian Consumer Law, our liability is limited, at our option and as permitted by law, to the replacement, repair or refund of the goods.
MOBILE TERMS OF SERVICE
Last updated: March 9, 2026
The Effi Home mobile message service (the "Service") is operated by Effi Home (“Effi Home”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Effi Home’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Effi Home through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Effi Home. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Effi Home or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Effi Home mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Effi Home or email hello@effihome.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
INDEMNIFICATION
You agree to indemnify and hold harmless Effi Home and its affiliates, employees and contractors from claims arising from your breach of these Terms or misuse of the Service.
SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect.
TERMINATION
These Terms remain effective unless terminated by either you or us. We may terminate access to the Service if you breach these Terms.
ENTIRE AGREEMENT
These Terms and any policies posted on this website constitute the entire agreement between you and Effi Home regarding use of the Service.
GOVERNING LAW
These Terms are governed by the laws of South Australia, Australia.
CHANGES TO TERMS
We reserve the right to update these Terms at any time by posting changes on this page. Continued use of the website constitutes acceptance of those changes.
CONTACT INFORMATION
Effi Home
ABN: 68 683 898 580
Email: hello@effihome.com.au